Automatic feedback requests
After job completion the customer automatically receives a short feedback request.
Extension · Communication
OPUS Feedback
Know after every job how it really landed with the customer.
OPUS Feedback automatically collects customer feedback after completed jobs and makes it visible and analysable on the order.
The challenge
Service quality is felt rather than measured.
After the job there is no return channel — feedback only arrives as escalation.
Satisfaction is neither measurable nor comparable.
Improvement potential in the service process stays invisible.
Functionality
What OPUS Feedback delivers
Rating on the order
Responses are linked directly to job and technician — no context gets lost.
Analysable by team & region
Compare satisfaction across teams, regions and periods — facts instead of gut feeling.
A look inside
What it looks like
A look into the extension — screenshots are added continuously.
OPUS Feedback — Overview
Installation
Installation guide
Step by step to a running extension — view it right in the browser or download the PDF.
The installation guide for OPUS Feedback is being finalised and will be available here shortly.
Until then, we accompany every installation personally.
More extensions
The suite doesn’t stop here.
See OPUS Feedback live?
A short demo says more than any feature list — directly with the people who build the extension.