Automatic status updates
Confirmation, reminder and arrival info go out automatically at the right moment.
Extension · Communication
OPUS Comm
Your customers always know where they stand — automatically.
OPUS Comm automates customer communication around the job: appointment confirmation, reminder and arrival info — documented on the order.
The challenge
Between planning and execution there is radio silence towards the customer.
Customers call because status and arrival time are unclear.
Every status inquiry ties up back-office capacity.
What was communicated is not documented on the order anywhere.
Functionality
What OPUS Comm delivers
Templates for email & SMS
Consistent communication across channels — in your wording, your branding.
Documented on the order
Every message is traceable on the job — for back office and technicians.
A look inside
What it looks like
A look into the extension — screenshots are added continuously.
OPUS Comm — Overview
Installation
Installation guide
Step by step to a running extension — view it right in the browser or download the PDF.
The installation guide for OPUS Comm is being finalised and will be available here shortly.
Until then, we accompany every installation personally.
More extensions
The suite doesn’t stop here.
See OPUS Comm live?
A short demo says more than any feature list — directly with the people who build the extension.