AI-assisted scheduling
Automated, AI-assisted dispatching factors in skills, location, availability and SLAs — manually or fully automated.
SAP FSA / FSM
Field service that delivers reliably — job after job.
SAP Field Service Management unifies scheduling, technician dispatch and asset management into one end-to-end process — including AI-assisted scheduling. We bring the experience that turns the platform into a real service advantage.
The challenge
Service quality is won or lost on site — and that is exactly where the information is often missing.
Dispatching runs on Excel and word of mouth instead of intelligent scheduling.
Technicians arrive on site without order history, asset data or spare-part information.
Feedback, times and materials are captured twice — on paper and later in the system.
There is no real-time overview of jobs, workload and service levels.
Capabilities
What the solution delivers
SAP FSM covers the entire field-service process. We configure it around your real workflows — not the other way around.
Mobile app for technicians
Orders, checklists, asset history and spare parts on the device — fully offline-capable, with digital feedback and signature.
Asset & equipment management
Every asset with a complete service history, maintenance plans and warranty information — the basis for proactive service.
Self-service & crowd service
A customer portal for booking and status tracking, plus flexible onboarding of partners and external technicians.
Real-time analytics
Dashboards on workload, first-time-fix rate and SLA attainment — managing service on facts, not gut feeling.
Seamless SAP integration
Connected end-to-end with S/4HANA Service and the Service Cloud via SAP BTP — one process instead of many silos.
A look inside
What it looks like in practice
Original views from the SAP standard solution — how your teams will work day to day.
Dispatching board — schedule jobs by skills, availability and AI suggestions
Screenshots: SAP product interfaces, © SAP SE. Visuals may vary by release and configuration.
Benefits
What a well-implemented SAP FSM delivers in practice:
Offlinefully operational without a connection
360°view of every asset
1 processfrom planning to invoice
Integration
Part of an end-to-end service ecosystem
SAP FSM is at its best in concert with others. We connect it cleanly to the adjacent building blocks of your service landscape.
Works together with
FAQ
Frequently asked questions
What is the difference between SAP FSM and S/4HANA Service?
S/4HANA Service is the service module in the ERP core — contracts, orders, billing. SAP FSM is the cloud solution for operational field-service execution: dispatching and mobile technician work. The two interlock through the integration.
Does the mobile app work without an internet connection?
Yes. The SAP FSM mobile app is fully offline-capable. Technicians keep working without coverage; synchronisation happens automatically once a connection is back.
Can SAP FSM connect to our existing SAP system?
Usually yes. We integrate SAP FSM via SAP BTP / CPI with S/4HANA, ECC and third-party systems — cleanly, maintainably and without manual interfaces.
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SAP FSA in action — let's talk.
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