Service contracts & SLAs
Service and maintenance contracts with defined entitlements, pricing and SLA monitoring — cleanly mapped in the standard.
S/4HANA
Service at the core of your SAP — on S/4HANA, without process breaks.
S/4HANA Service brings contracts, service orders and repair straight into the ERP core. We migrate with a service focus — so the go-live really is one.
The challenge
The move from ECC to S/4HANA is inevitable. Treat service as a side issue and you pay twice later.
The service module is considered too late in the migration — processes break at go-live.
A pure data migration without process focus cements old workarounds into the new system.
Service, finance and logistics data sit scattered instead of in one consistent model.
Reports require nightly batch runs instead of being available in real time.
Capabilities
What the solution delivers
S/4HANA Service unifies the entire service process in the ERP core. We align it with your business model.
Service order management
From the service quote through order processing to invoicing — end-to-end and without media breaks.
In-house repair
Workshop and repair processes for returned devices — with diagnosis, cost estimate and handling in one flow.
Solution business
Mapping recurring, subscription-based service models — the basis for predictable service revenue.
End-to-end integration
Service is connected directly to finance, controlling, logistics and procurement — one data model, one source of truth.
Embedded analytics
Reports and KPIs in real time directly in the system — without a separate reporting tool and without nightly runs.
A look inside
What it looks like in practice
Original views from the SAP standard solution — how your teams will work day to day.
SAP S/4HANA — Fiori launchpad with orders, apps and embedded analytics
Screenshots: SAP product interfaces, © SAP SE. Visuals may vary by release and configuration.
Benefits
What a service-focused S/4HANA migration delivers:
Real timeinstead of nightly runs
1 modelservice, finance, logistics
Go-livethat really is one
Integration
Service at the centre, cleanly connected
S/4HANA Service is the ERP core. Field service and customer service dock onto it seamlessly through the SAP integration.
Works together with
FAQ
Frequently asked questions
Migration or re-implementation — which is the right path?
It depends on the state of your processes. A brownfield approach carries existing things over; greenfield builds cleanly from scratch. We assess your service processes and recommend the path that holds up technically and commercially — rather than a blanket answer.
What happens to our existing service contracts from ECC?
Contracts, conditions and histories are migrated in a structured way. What matters is that the processes are not copied 1:1 but aligned to the S/4HANA model — which is exactly our focus.
How long does an S/4HANA Service implementation take?
It depends on scope and starting point. We work in clearly cut phases with defined milestones, so the effort stays plannable and the go-live happens on schedule.
More solutions
The full service portfolio
S/4HANA Service in action — let's talk.
No form. Direct contact with the people who will deliver your project.